Get in Touch
We would love to hear from you. How can we help?
Send Us a Message
Have a question about our products, your order, or anything else? Fill out the form below and our team will get back to you within 24 hours.
PHONE
+971 4 123 4567
VISIT US
Fayaaa Atelier, Unit 42
Emirates Towers, Dubai, UAE
PRODUCTS
What fabrics do you use for your hijabs? +
We use premium silk chiffon, modal blend, and organic cotton fabrics sourced directly from luxury mills worldwide to offer lightweight, breathable, and elegant drapes.
How do I care for my Fayaaa pieces? +
We recommend delicate hand wash in cold water or professional dry cleaning to maintain fabric quality and embroidery integrity.
Do you offer custom sizing or bespoke pieces? +
Yes, custom sizing is available for selected couture abayas. Please contact our client care team directly to schedule a fitting consultation.
SIZING
How do I determine my abaya size? +
Our abaya sizes are based on overall length in inches (e.g., 52, 54, 56). Please refer to our detailed Size Guide for height and bust comparisons.
SHIPPING
What is your shipping policy? +
We offer worldwide express shipping via DHL/FedEx. Standard delivery takes 3-5 business days globally, with complimentary shipping over $200.
How can I track my order? +
Once your order ships, you will receive a confirmation email with a unique tracking link to follow your parcel in real-time.
RETURNS
Can I return or exchange an item? +
We offer hassle-free 30-day returns and exchanges for all unworn garments in original condition with intact tags.
PAYMENT
What payment methods do you accept? +
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Tabby split payment options.
GENERAL
Are your products available in physical stores? +
Yes, you can visit our flagship Atelier in Dubai, UAE, or explore our collections online.
How do I join the Fayaaa Circle? +
Simply enter your email address in the newsletter subscription box at the bottom of our page to receive 10% off your first order.